The Challenge
Citizens faced fragmented government channels with limited visibility into grievance resolution and service progress across departments.
What we built
Built a unified mobile governance platform for grievance redressal, 200+ services and schemes, officer workflows, and bilingual citizen access — with 133+ API integrations.
Deep Dive
Why it was difficult
133+ government APIs with inconsistent documentation, bilingual support (Hindi + English), biometric authentication for officers, and offline-capable architecture for remote areas with poor connectivity.
How design helped
Unified interface for grievance tracking, 200+ services, and scheme discovery — designed for citizens with varying digital literacy. Officer-facing workflows simplified complex approval chains.
How engineering helped
SSL pinning, AES encryption, biometric integration (SecuGen), push notification orchestration, and a hybrid native/WebView architecture that handles both modern APIs and legacy government systems.
Where AI helped
Intelligent routing of grievances to appropriate departments based on category and location. Automated status tracking and notification pipelines for real-time citizen updates.
Impact
Citizen-scale public service delivery across Rajasthan — live on App Store and Play Store.
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